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Case Study: Queens College, City University of New York

Customers

IT Policy and Procedure System for 20,000 users

Queens College is one of the senior colleges of the City University of New York. Established in 1937, Queens College has grown into a campus of 17,639 including 13,019 undergraduates and 4,620 graduate students. Students from 120 different countries speaking 66 different languages are enrolled at the school, located in Flushing, New York.

Jeff Barnes, Deputy CIO at Queens College, The Office of Converging Technologies, shared with us his experiences in implementing the IT Policy and Procedure System.

Can you please describe the challenge faced by Queens College?

– We needed a method to create and distribute via the web our Information Technology Policies and Procedures to our campus community. We realized we had many policy documents already in MS Word.

How did you plan to resolve this issue?

– We thought of leveraging our Lotus Notes environment by creating a workflow application that would implement an approval process. The problem was our Lotus Notes developers were already over-committed on other tasks and we needed this solution yesterday. That’s when I saw DocPublisher. It was just what we needed.

Can you tell us the number of users that will use SWING DocPublisher?

– More then 20,000.

What were the immediate benefits for your organization?

– The incorporation of existing documents into a central repository with workflow publishing of policies is exactly what we needed. We saved many hours of development time, quality and assurance testing, user training et al.

Its ease of use and customization makes this out of the box solution akin to any good hardware appliance we’ve ever purchased..

  • Key Facts

    Customer: Queens College
    Product: SWING DocPublisher
    Solution: IT Policy and Procedure System

  • Customer Testimonials

         The incorporation of existing documents into a central repository with workflow publishing of policies is exactly what we needed. We saved many hours of development time, quality and assurance testing, user training et al.

    Jeff Barnes
    Deputy CIO